Frequently Asked Questions

HOW CAN I PLACE MY ORDER?

Simply select your model on the product page, then click the "Add to Cart" button and follow the simple steps to complete your order.

We will prepare your order and let you know when it is on its way to you!

HOW LONG DOES IT TAKE TO SHIP MY ORDER?

Orders are usually dispatched within 0-3 working days. For orders within Germany, shipping takes an additional 6 to 9 working days.

MY TRACKING NUMBER IS NOT WORKING

It may take 0-2 days for the tracking number to appear in the courier's system. Occasionally, the courier may lose an order. If the tracking number still doesn't work after a few days, contact the carrier.

I NEED HELP WITH A LATE ORDER

Orders are usually dispatched within 0-2 working days. For orders within Germany, shipping takes an additional 3 to 7 working days.

If your order has not arrived after 10 working days (domestic), please contact our team and we will be happy to help you.

WHAT TYPES OF PAYMENTS DO YOU ACCEPT?

We accept Visa, Mastercard, Google Pay, Apple Pay, Diners Club, Shop Pay, Klarna, Discover and Maestro.

WHEN WILL MY CARD BE CHARGED?

Immediately after your order has been successfully placed.

HOW SECURE IS MY PERSONAL DATA?

We adhere to the highest industry standards to protect your personal information during checkout and purchase.

Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is widely used on the Internet for payment processing. Your credit card information is used only to process the requested transaction and is not stored.

CONTACT INFORMATION:

Trade name: Chicovia
Phone number: +493030301338
Email: support@chicovia.com
Address: Clausewitzstraße 1 Berlin 10629 Germany